+44 0330 223 3428
Call Us
+44 0330 223 3428

WPTavern: Community Spotlight: James Huff (MacManX)

WPTavern: Community Spotlight: James Huff (MacManX)

Providing support on the WordPress.org forums is one of the easiest ways to contribute to WordPress and those who do are some of the unsung heroes of the project. One of those heroes is James Huff known as MacManX on the forums.

Huff has been supporting users for 13 years and recently celebrated an awesome milestone reaching 50K replies.

In this spotlight, we learn what drives Huff to provide support, what he’s learned, and what users can do to improve the likelihood a support request will be resolved.

What drives your desire to help people with WordPress on the support forums?

I like helping people succeed with WordPress. It’s kind of a legacy for me, because you never know if solving one blocker will lead to a life-changing site or service. If anything, I hope I made a few days better for a few folks.

Any trends or common issues you’ve noticed in the past few months/years?

Nothing out of the ordinary. Plugin and theme conflicts will always be the most common.

What tips or suggestions do you have for users to increase the likelihood of solving their problem?

Try the Health Check plugin first, its Troubleshooting Mode is great!

What lessons have you learned by providing support in the forums?

I learned about almost everything I have done to customize my sites first by helping someone else do it. Overall, I have learned quite a bit about WordPress just by helping other people.

To learn more about James and how he got involved with supporting the WordPress community, watch this presentation by Andrea Middleton from WordCamp Seattle 2017.


Providing support on the WordPress.org forums is one of the easiest ways to contribute to WordPress and those who do are some of the unsung heroes of the project. One of those heroes is James Huff known as MacManX on the forums. Huff has been supporting users for 13 years and recently celebrated an awesome milestone reaching 50K replies. Achievement Unlocked: Over 13 years of @WordPress support, and 50,000 replies: https://t.co/0un3ggrKGI pic.twitter.com/aKiwOuesk8— James Huff (@MacManX) May 30, 2018 In this spotlight, we learn what drives Huff to provide support, what he’s learned, and what users can do to improve the…

Source: WordPress

Related Post
WPTavern: Matt Mullenweg Publishes TED Talk on the Future of Work, Prepares to Launch New Distributed.blog Website

WPTavern: Matt Mullenweg Publishes TED Talk on the Future of Work, Prepares to Launch New Distributed.blog Website Matt Mullenweg is teasing out a new website at distributed.blog with the tagline “The future of work is here.” It’s not clear yet whether subscribers to the mystery blog will be on board for blog posts, a new […]

Read more
WPTavern: WPBrigade Patches Critical Vulnerability in Simple Social Buttons Plugin

WPTavern: WPBrigade Patches Critical Vulnerability in Simple Social Buttons Plugin WPBrigade, the developers behind the Simple Social Buttons plugin, have patched a critical privilege escalation vulnerability. The security issue was discovered by the team at WebARX. Developer and researcher Luka Šikić summarized the vulnerability in a post published this week: Improper application design flow, chained […]

Read more
WPTavern: WPWeekly Episode 345 – The Relationship Between Corporate Cash and Open Source Software

WPTavern: WPWeekly Episode 345 – The Relationship Between Corporate Cash and Open Source Software In this episode, John James Jacoby and I discuss a thought-provoking post published by Morten Rand-Hendriksen that takes a deep look at equity in open source software. Morten suggests that the mantra of decisions are made by those who show up […]

Read more