+44 0330 223 3428
Call Us
+44 0330 223 3428

WHAT WE DO AT WP SUPPORT SERVICE

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    Analyse your website for speed, device compatibility and security vulnerabilities.
  • WordPress Support Services Minion writting report
    Prepare a detailed report outlining your current situation and advise on solutions.
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    Upgrade your WordPress site, all Plugins and clean your database.
  • Support Services settings
    Secure your WordPress login, configuration files and databases.
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    Install WP Rocket*, Hummingbird* and WP Smush Pro** to Improve load speeds.
  • open vault with door
    Install Security Protection and 24/7 monitoring software.
  • WP support services robot
    Real time monitoring of Brute Force Attacks or Hack attempts.
  • heart beat panel
    Monitor your site 24 hours a day, 7 days a week, including Christmas.
  • WordPress hosting data
    Regularly scheduled backups that fit your needs. Both On-site and Off-site.
  • support services report
    Fully detailed Monthly report, including Attacks, Site Speed and Score.
  • Support Service shield
    You can now run your Business knowing your WordPress website is protected.
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    All WordPress Updates

Our fully automated update system ensures your plugins are updated as soon as they are released ensuring your continued security. Our systems scans your site before and after the update and if it notices any changes in the layout it immediately notifies us so that we can ensure nothing broke and if it did switch back to the previous version without ever having to bother you.

When it comes to Theme Updates A real person is backing up and then updating your site. This includes WordPress Core Updates.

(Minor version security updates to WordPress are done automatically, only full core version updates are done manually)
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    Preventative Maintenance

We will do a site audit and security scan, prepare your report and set you up for success.

We will install specific Plugins to ensure your site operates smoothly, securely and loads with optimum speed. All our Premium Plugins are included in the price of the Support Package* or Hosting and Support Package

During our set-up process we will work with you as every site and hosting environment is different, this way we create the perfect custom solution for your business.

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    Compatibility Support

Ever updated WordPress Core or your Theme and then find that something broke?

We allow up to 48 hours after any WordPress Core or Theme update to check and double check, so as to ensure full compatibility with your WordPress install. If after the update we can’t fix any compatibility issues within one hour, we will roll-back to your latest update and contact you with our recommendations and cost to fix it.
*Subject to terms and conditions.

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    Scheduled Backups

Regularly scheduled backups that fit your needs and requirements.

We can store them on your server, to your own off-site location or by email in Zip format.

We can even provide off-site storage for an additional low monthly cost.

Oh, and in the rare case that your site does crash, we’ll restore your site at no additional charge.

Every month you get access to our team for website maintenance and support services* to use for anything you need.

From installing a plugin or cleaning up some CSS issues to styling a review plugin or anything else you think your site needs.
*Subject to terms and conditions.

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    Security and Protection

World class security monitoring and malware attack protection from the leaders in the industry, Hummingbird and WordFence.

We stop attacks before they happen, eliminate malicious code being put on your site by monitoring any changes to your files and sending you regular reports on what we stopped.

This protection is included in all WP Support Service plans.

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    WordPress Migration

We are happy to migrate you for free during the set-up process to a more suitable WordPress hosting solution or the Custom Built WordPress hosting provided by us, should you decide it’s right for you.

We do not recommend a Host that is right for you as we are also a Hosting Company and of course we will always recommend ourselves.

In the interests of fair play and our hosting companies mission statement we do have a list of hosts we do recommend and ones we don’t. List Here

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    Additional Projects

Since we are already working together, we offer a 35% discounted retainer rate on additional website maintenance, design and support services.*

Working with our team of WordPress developers we can fix, sort or create anything you have in mind and if we can’t do it, we will find someone who can.
*Subject to terms and conditions.