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Terms of Service

Last updated: March 8th, 2016

1. User’s Acknowledgement and Acceptance of Terms

WP Support Services is a Division of Web Hosting 4 Business Ltd (‘the company’) that provides the WP Support Services site and various related services (collectively, the ‘site’) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the ‘Terms of Use’), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.


We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarise yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

As used in these Terms of Use, references to our ‘Affiliates’ include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

2. Description of Services

We make various services available on this site including, but not limited to, WordPress maintenance & support, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).

We reserve the sole right to either modify or discontinue the site, including any of the site’s features, at any time with or without notice to you. We will not be liable to you or any third party should the Company exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

3. Registration Data and Privacy

In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our registration form, which requests certain information and data (‘Registration Data’), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.

You grant us the right to disclose to specific third parties certain and or specific Data about you. The information the Company obtains through your use of this site, including your Registration Data, is subject to our Privacy Policy incorporated by reference into these Terms of Use.

4. Conduct on Site

Your use of the site is subject to all applicable laws of the United Kingdom and any regulations or laws applicable to your physical location, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive services that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content? including text, communications, software, images, sounds, data, or other information:

a. That is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;

b. That victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;

c. That infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary rights of any party;

d. That constitutes unauthorised or unsolicited advertising, junk or bulk email (also known as ‘spamming’), chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling;

e. That contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any data or other information of any third party; or

f. That impersonates any person or entity, including any of our employees or representatives.

The company neither endorse nor assumes any liability for the contents of any material uploaded or submitted by third party users of the site.
The company generally does not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this site.
However, the company and our agents have the right at their sole discretion to remove any content that, in our judgement, does not comply with these Terms of Use and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate.
The company are not responsible for any failure or delay in removing such content.
You hereby consent to such removal and waive any claim against us arising out of such removal of content.
See ‘Section 7’below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary rights of any party.

In addition, you may not use your account to breach the security of another account or attempt to gain unauthorised access to another network or server.
Not all areas of the site may be available to you or other authorised users of the site.
You shall not interfere with anyone else’s use and enjoyment of the site or other similar services.
Users who violate systems or network security may incur criminal or civil liability under the laws governing cyberattacks in the United Kingdom or her sovereign territories.

You agree that the company may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions.
In addition, you acknowledge that the company will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

5. Third Party Sites and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties.
These sites may contain information or material that some people may find inappropriate or offensive.
These other sites and parties are not under our control, and you acknowledge that the company are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are the company responsible for errors or omissions in any references to other parties or their products and services.
The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

6. Intellectual Property Information

For purposes of these Terms of Use, ‘content’ is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of WP Support Services and/or its Affiliates.
You are only permitted to use the content as expressly authorised by us or the specific content provider.
Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither the company nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties.
See Users Materials below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary rights of any party.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of WP Support Services or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of WP Support Services or its Affiliates.

7. Unauthorised Use of Materials

Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary.
While you retain all rights in such communications or material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.

Please do not submit confidential or proprietary information to us unless the company have mutually agreed in writing otherwise.
The company are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.

The company respect the intellectual property of others, and the company ask you to do the same.
If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send a notification to our Designated Agent (as identified below) immediately.

The notification must include:

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient to specify the copyrighted work being infringed.

2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above.

3. Provide information reasonably sufficient to permit us to contact you (email address is preferred).

4. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).

5. Include the following statement:
‘I in good faith and belief that the use of said copyrighted materials as described above is allegedly infringing the copyright owner, its agent, or the law.’
‘I swear that the information in this notification is accurate and that I am the copyright owner or am authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.’

6. Sign and Send the written communication to the following address:

Contact: Copyright Infringement
Address: 49 School Lane, Egham, Surrey, England KT15 1LN

You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, the Company may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred for adjudication as provided under copyright law in the United Kingdom.

8. Disclaimer of Warranties

All materials and services on this site are provided on an ‘as is’ and ‘as available’ basis without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. without limiting the foregoing, we make no warranty that (a) the services and materials will meet your requirements, (b) the services and materials will be uninterrupted, timely, secure, or error-free, (c) the results that may be obtained from the use of the services or materials will be effective, accurate or reliable, or (d) the quality of any products, services, or information purchased or obtained by you from the site from us or our affiliates will meet your expectations or be free from mistakes, errors or defects.

This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and we make no commitment to update such materials or services.

The use of the services or the downloading or other acquisition of any materials through this site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities.

Through your use of the site, you may have the opportunities to engage in commercial transactions with other users and vendors.
You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandise and services and you.
We make no warranty regarding any transactions executed through, or in connection with this site, and you understand and agree that such transactions are conducted entirely at your own risk.
Any warranty that is provided in connection with any products, services, materials, or information available on or through this site from a third party is provided solely by such a third party, and not by us or any other of our affiliates.

Content available through this site often represents the opinions and judgements of an information provider, site user, or other person or entity not connected with us. the company do not endorse, nor are the company responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorised “WP Support Services” spokes person speaking in his/her official capacity.

Please refer to the editorial policies posted on various sections of this site, said policies are incorporated by reference into these terms of use.

You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that the company have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this site are provided ‘as is’ and that the company assume no responsibility for the time, deletion, delivery, non-delivery or failure to store any user communications or personalisation settings.

9. Limitation of liability

In no event shall the company or our affiliates be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not we have been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site.

Further, we shall not be liable in any way for third party goods and services offered through this site or for assistance in conducting commercial transactions through this site, including without limitation the processing of orders.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. In these cases, the laws according to the United Kingdom will apply to all exclusions or limitations of liability.

10. Indemnification

Upon receipt of a request by us, you agree to defend, indemnify, and hold us and our affiliates harmless from all liabilities, claims, and expenses, including attorneys fees, that arise from your use or misuse of this site. the company reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

11. Security and password

You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. therefore, you must take steps to ensure that others do not gain access to your password and account. our personnel will never ask you for your password. You may not transfer or share your account with anyone, and the company reserve the right to immediately terminate your account if you do transfer or share your account.

12. Participation in Promotions

From time to time, this site may include advertisements offered by third parties. you may enter into correspondence with or participate in promotions of the advertisers showing their products on this site.

Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser.

The company assume no liability, obligation or responsibility for any part of any such correspondence or promotion.

13. International Use

Although this site may be accessible worldwide, the company make no representation that materials on this site are appropriate or available for use in locations outside the United Kingdom or the European Union and accessing them from territories where their contents are illegal is prohibited.

Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

Any offer for any product, service, and/or information made in connection with this site is void where prohibited.

14. Termination of Use

You agree that the company may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these terms of use. any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that the company may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site.

The company shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

15. Governing Laws

This site (excluding any linked sites) is operated and maintained by us or our server partner from offices within the United kingdom.

It can be accessed from other countries around the world.

As each country may have laws that differ from those of the United Kingdom, by accessing this site you agree that the statutes and laws of the Untied Kingdom, without regard to the conflicts of laws principles thereof and the united nations convention on the international sales of goods will apply to all matters relating to the use of this site and the purchase of products and services available through this site. You further agree and hereby submit to the exclusive jurisdiction of the United Kingdom with respect to such matters.

16. Notices

All notices to a party shall be in writing and shall be made either via email or conventional mail. notices to us must be sent to the attention of customer service at, if by email, or at Web Hosting 4 Business ltd, 49 School Lane, Egham, Surrey, England. If by conventional mail. notices to you may be sent to the address supplied by you as part of your registration data. In addition, the company may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

17. Entire Agreement

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. these terms of use may not be altered, supplemented, or amended by the use of any other document(s). any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. to the extent that anything in or associated with this site is in conflict or inconsistent with these terms of use, these terms of use shall take precedence.

18. Support Requests & Development Time

Support must be requested through our Ticket system so that it can be categorised and responded to in a timely manner.

You will be notified via email with information about our Ticket system upon registration and will also find a link to our Ticket System in your WordPress dashboard.

Support requests are subject to approval.

If you have questions regarding the nature of your support request please contact us at for clarification.

Development time can be used as phone support, chat support or actual development hours but all of the above are subtracted from any additional time purchased.

Development time requested will be billed at our hourly rate of £40/hr.

While the company will do our best to keep the same developer assigned to individual projects the company cannot guarantee this at any time.

19. Termination or Cancellation

You may cancel service at any time by contacting us and requesting the cancellation of services. Your service will cancel/terminate within 5 business days of notifying us.

20. Refunds

The company maintain a policy of no refunds.

Due to the month-to-month, cancel any time nature of this agreement the company shall not be compelled to issue a refund, pro-rated or otherwise for any reason.

The company does reserve the right to issue a refund on a case-by-case basis at our sole discretion.

21. Miscellaneous

In any action to enforce these terms of use, the prevailing party will be entitled to costs and legal fees. Any cause of action brought by you against us or our affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.

You may not assign your rights and obligations under these terms of use to any party, and any purported attempt to do so will be null and void. the company may free assign our rights and obligations under these terms of use.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.

In addition to any excuse provided by applicable law, the company shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labour disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

If any part of these terms of use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these terms of use or related rights shall not constitute a waiver of that right or provision.

22. Contact Information

Except as explicitly noted on this site, the services available through this site are offered by WPSupport Services located in the United Kingdom.

If you notice that any user is violating these terms of use, please contact us at