WP Support Tech

WP Support Tech

WP Support Tech Saves Time, Money and Stress.

How much is your time worth to you?
How much is your time worth to your business?

They say you can’t put a price on peace of mind, at 4 WP Support Tech we think we can.

Our WP support plans offer you the comfort and security that comes from knowing your site is in safe hands, saving you time and hopefully reducing your stress level just a little.

Our advice and our recommendations are guided by the principles of Analyse, Prepare, Upgrade, Secure and Protect

Our goal is to help small and medium size businesses keep there on-line presence up to date and secure without getting stressed out over the technical stuff.

WordPress Website Maintenance
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Personal Touch:

All 4 WP Support Tech staff are patient, we understand you may not have a technical background, so we try to speak plain English, not tech speak. We treat our customers as our friends and we work hard to build a strong relationship with each and every one.

Access:

Depending on the WP Support Tech Plan you chose we are just a support ticket away, or just an email away, or just pick up the phone, during our office hours a real live person will always answer. From a straight forward WP problem to disasters large and small, or just some advice or suggestions we are always here to assist or just to chat about your dog/cat. (We have a Black Lab that can sleep through anything except the fridge opening.)

A Human Approach:

Regardless of the level of your WP support Tech plan we always check on each clients site individually. A human will visit your website personally and review any updates and check for any security issues. After all updates we check that nothing has broken your website. In the event that an update does break something and we are unable to fix it within 30 mins, we will roll the site back and then advise you of what needs to be done next.

There is more to obtaining success on-line than creating and launching a website. It’s about the entire life of your business website.

Maintaining your website investment over the entire life-cycle is time consuming and that is when our WP Support Tech service comes to the front.

Our team of WP support tech specialists help you maintain and support your website beyond the initial launch. We support you along your journeys route, making sure the way ahead is clear .

Our WP support tech plans are designed to treat your website like it was our own.

Which Plan is for You?

Our Support starts from £18 a month.

If you charge £25 an hour for your time and it takes you 2 hours……

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WordPress Maintenance

Imagine never having another WordPress issue again

WordPress Maintenance Services that provide You Peace of Mind

YOUR PERSONAL WORDPRESS MAINTENANCE TEAM

Let our specialists handle your WordPress Maintenance and you'll be able to concentrate on running your business.

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  • analyse graph on screen
    Analyse your website for speed, device compatibility and security vulnerabilities.
  • WordPress Maintenance Services Minion writting report
    Prepare a detailed report outlining your current situation and advice on solutions.
  • wordpress org logo small
    Upgrade your WordPress site, all Plugins and clean your database.
  • Support Services settings
    Secure your WordPress login, configuration files and databases.
  • open vault with door
    Install brute force protection and 24/7 monitoring software.
  • hdd icons
    Install WP Rocket* and WP Smush Pro** to Improve load speeds.
  • Support Service shield
    You can now run your Business knowing your WordPress website is protected.
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WordPress Sites Updated
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WordPress Jobs Completed
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WordPress Pages Written
Photos and film
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Smushed Images Optimised
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Brute Force Hacks Stopped
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Total Cups of Coffee

WordPress Maintenance Services that takes care of your website as if it was our own.

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  • heart beat panel
    Monitor your site 24 hours a day, 7 days a week, including Christmas.
  • WP support services robot
    Real time monitoring of Brute Force Attacks or Hack attempts.
  • WordPress hosting data
    Regularly scheduled backups that fit your needs. Both On-site and Off-site.
  • support services report
    Fully detailed Monthly report, including Attacks, Site Speed and Score.

Choose the WordPress Maintenance Services Plan that’s right for you.

That’s it, A Simple Service.

N/A

WP PLUS

  • 24/7 Security Monitoring
  • Brute Force Protection
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Free WP Smush Pro
  • Nightly Zip-File Backups
  • Secure Weekly Off-Site Backups
  • WP Rocket Available
  • 60 Min's Support - monthly
  • Discounted Additional hours
  • Email and Ticket Support

£44 /yr

WP HOST

  • 24/7 Security Monitoring
  • Brute Force Protection
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Free WP Smush Pro
  • Nightly Zip-File Backups
  • Secure Weekly Off-Site Backups
  • Free WP Rocket
  • 90 Min's Support - monthly
  • Additional hours available
  • Email and Ticket Support
  • Business Hosting Included

£64 /yr

WP PRO

  • 24/7 Security Monitoring
  • Brute Force Protection
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Free WP Smush Pro
  • Nightly Zip-File Backups
  • Secure Nightly Off-Site Backups
  • Free WP Rocket
  • Dedicated Client Manager
  • 120 Min's Support - monthly
  • Discounted Additional hours
  • Email and Ticket Support
  • Phone and Skype Support

£74 /yr

If you don’t require monthly WordPress Maintenance Services, why not Order a single site update, basic security, speed scan and full report for only £49.00

* Included Free with certain WordPress Maintenance Services Plans. ** Free WP Smush Pro requires 3 month minimum Term. See Terms and Conditions for details.

Linux vulnerability branded ‘Dirty COW’

Dirty COW

You may have seen the news about a Linux vulnerability branded ‘Dirty COW’, which affects many Linux servers.

Please see an overview of the vulnerability below and what you need to do.
Dirty COW, or CVE-2016-5195 to use it’s less sensationalist name, is a privilege escalation vulnerability in Linux from October 2016.
The obligatory branded vulnerability website can be found here, replete with logo, proof of concept and more detail on the underlying issue.
Describing what the vulnerability is, what it does and how it came about is better left to thse in the know, this page is aimed at people wanting to patch their way to safety.
The good news is that by the time you’re reading this, all the major linux distributions will have patches available for their various kernels, so it’s simply a matter or running an update through your package manager and restarting your server.

First things first though, let’s check if you’re actually vulnerable.

Checking vulnerability
CentOS/RedHat
RedHat have provided a handy script for checking if you’re vulnerable or not. Carry out the following steps which logged into your server over SSH to check.

First, download the script from RedHat using wget:
wget https://access.redhat.com/sites/default/files/rh-cve-2016-5195_1.sh

Then run the script and see what it returns:
bash rh-cve-2016-5195_1.sh
The output should be fairly self explanatory, but if you’re vulnerable it’ll look something like this:
Your kernel is 3.10.0-327.10.1.el7.x86_64 which IS vulnerable.
Red Hat recommends that you update your kernel. Alternatively, you can apply partial
mitigation described at https://access.redhat.com/security/vulnerabilities/2706661 .
If vulnerable, you should follow the next section to patch and fix the vulnerability.

Debian/Ubuntu
If you’re on a Debian or Ubuntu based distribution, the redhat script won’t work, but you can find your kernel version with the following version:
uname -a
This will return something like:
root@dev:~# uname -a
Linux dev 3.13.0-76-generic #120-Ubuntu SMP Mon Jan 18 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
If your kernel version is earlier (lower) than the following list, you’re vulnerable and should follow the next section to update your kernel to safe version.

4.8.0-26.28 for Ubuntu 16.10
4.4.0-45.66 for Ubuntu 16.04 LTS
3.13.0-100.147 for Ubuntu 14.04 LTS
3.2.0-113.155 for Ubuntu 12.04 LTS
3.16.36-1+deb8u2 for Debian 8
3.2.82-1 for Debian 7
4.7.8-1 for Debian unstable

As mentioned previously, there should be a patch available for your kernel version through your standard package manager now.

CentOS/RedHat
yum is the package manager at play here, so you can update the kernel with the following command:
yum update kernel
Alternatively, if you’d like to update all packages on your server, you can use:
yum update
After this has completed, you’ll need to reboot your server to load the new kernel:
reboot

Ubuntu/Debian
With Debian based systems, your package manager is aptitude, but we’ll use apt-get here. Run the following to upgrade your packages:
apt-get update && apt-get dist-upgrade
As with CentOS, a reboot is needed to use this new kernel:
reboot

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