They say you can’t put a price on peace of mind, at WP Support we think we can.
Our WordPress Support Plans offer you the comfort and security that comes from knowing your site is in safe hands, saving you time and hopefully reducing your stress level just a little.
WP Support ensure our advice and recommendations are guided by the principles of Analyse, Prepare, Upgrade, Secure and Protect
Our goal at WP Support is to help small and medium size businesses keep there on-line presence up to date and secure without getting stressed out over the technical stuff.
All our Support staff are patient, we understand you may not have a technical background, so we try to speak plain English, not hi-tech speak. We treat our customers as our friends and we work hard to build a strong relationship with each and every one.
Depending on the WordPress Support Plan you chose we are just a support ticket away, or just an email away, or just pick up the phone, during our office hours a real live person will always answer. From a straight forward problem to disasters large and small, or just some advice or suggestions we are always here to assist or just to chat about your dog/cat. (We have a Black Lab that can sleep through anything except the fridge opening.)
A Human Approach:
Regardless of the level of your WordPress support plan we always check on each clients site individually. A human will visit your website personally and review any updates and check for any security issues. After all updates we check that nothing has broken your website. In the event that an update does break something and we are unable to fix it within 30 mins, we will roll the site back and then advise you of what needs to be done next.
There is more to obtaining success on-line than creating and launching a website. It’s about the entire life of your business website.
Maintaining your website investment over the entire life-cycle is time consuming and that is when our WP support service comes to the front.
Our team of WordPress support specialists help you maintain and support your website beyond the initial launch. We support you along your journeys route, making sure the way ahead is clear .