All our Support staff are patient, we understand you may not have a technical background, so we try to speak plain English, not hi-tech speak. We treat our customers as our friends and we work hard to build a strong relationship with each and every one.
Depending on the WordPress Support Plan you chose we are just a support ticket away, or just an email away, or just pick up the phone, during our office hours a real live person will always answer. From a straight forward problem to disasters large and small, or just some advice or suggestions we are always here to assist or just to chat about your dog/cat. (We have a Black Lab that can sleep through anything except the fridge opening.)
A Human Approach:
Regardless of the level of your WordPress support plan we always check on each clients site individually. A human will visit your website personally and review any updates and check for any security issues. After all updates we check that nothing has broken your website. In the event that an update does break something and we are unable to fix it within 30 mins, we will roll the site back and then advise you of what needs to be done next.