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Post Status: Considerations for eCommerce merchants, with Andrew Youderian of eCommerce Fuel

Post Status: Considerations for eCommerce merchants, with Andrew Youderian of eCommerce Fuel

Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards.

In this episode, I bring on Andrew Youderian. Andrew runs eCommerce Fuel — a great website geared toward eCommerce store owners, specifically those making high six figures or seven figures in revenue per year.

Andrew keeps his ear low to the ground in the eCommerce landscape and carries no specific WordPress bias. If anything his experience is in other platforms — making a discussion with him both on platforms and also just eCommerce in general particularly valuable to me.

Episode Links

Sponsor: SiteGround

Engineered for speed, built for security, crafted for WordPress. SiteGround offers feature-rich managed WordPress hosting with premium support, and is officially recommended by WordPress.org. Thanks to SiteGround for being a Post Status partner.


Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards. In this episode, I bring on Andrew Youderian. Andrew runs eCommerce Fuel — a great website geared toward eCommerce store owners, specifically those making high six figures or seven figures in revenue per year. Andrew keeps his ear low to the ground in the eCommerce landscape and carries no specific WordPress bias. If anything his experience is in other platforms — making a discussion with…

Source: WordPress

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Post Status: Why the makers of Ninja Forms are getting into eCommerce

Post Status: Why the makers of Ninja Forms are getting into eCommerce

Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards.

In this episode, I bring on James Laws and Kevin Stover — cofounders of Saturday Drive, the parent company of Ninja Forms — to discuss why they are entering the world of eCommerce. I found this especially interesting given the market dominance of WooCommerce for general WordPress-based eCommerce needs.

Saturday Drive purchased Exchange, the plugin initially developed by iThemes and then handed off to A.J. Morris, with the intention of making a play for the eCommerce market, much like they did successfully once already for the somewhat-saturated forms market.

Episode Links

Sponsor: Sandhills Development

Sandhills Development makes a suite of excellent plugins to power your WordPress website. Whether you need to sell digital downloads, restrict content, create an affiliate program, or manage an events calendar, they’ve got you covered. Thanks to Sandhills for being a Post Status partner.


Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards. In this episode, I bring on James Laws and Kevin Stover — cofounders of Saturday Drive, the parent company of Ninja Forms — to discuss why they are entering the world of eCommerce. I found this especially interesting given the market dominance of WooCommerce for general WordPress-based eCommerce needs. Saturday Drive purchased Exchange, the plugin initially developed by iThemes and then handed off to A.J.…

Source: WordPress

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Post Status: An Abundance of Acquisitions — Draft Podcast

Post Status: An Abundance of Acquisitions — Draft Podcast

Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards.

In this episode, the Brians have a chat about a number of different acquisitions that have occurred in the WordPress space over these past few weeks. Listen in as they unpack some of the news surrounding StudioPress, WPEngine, Automattic, WPNinjas, Prospress, and AutomateWoo. Check out our episode links for further stories about each of those businesses as well as the virtual JavaScript for WordPress conference taking place live on July 29.

Links

Sponsor: Jilt

Jilt offers powerful email marketing built for eCommerce. Join thousands of stores that have already earned over $28,000,000 in extra sales using Jilt. Try Jilt for free


Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards. In this episode, the Brians have a chat about a number of different acquisitions that have occurred in the WordPress space over these past few weeks. Listen in as they unpack some of the news surrounding StudioPress, WPEngine, Automattic, WPNinjas, Prospress, and AutomateWoo. Check out our episode links for further stories about each of those businesses as well as the virtual JavaScript for WordPress conference…

Source: WordPress

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Post Status: Productizing your service business, with Brian Casel

Post Status: Productizing your service business, with Brian Casel

Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards.

In this episode, Brian is joined by guest-host Brian Casel. Brian runs Audience Ops, a productized service that offers all aspects of content creation for companies. Brian has been in the WordPress community for a long time, and for years has worked on creating processes around his business to enable him to get beyond a freelancer work life and into treating services like products.

Before Audience Ops, he ran Restuarant Engine — a niche WordPress site provider, where he really honed many of the processes his company still uses today — which he sold for six figures.

We dig in to why he decided to make a transformation with his businesses to be so process oriented, and how he turned that into the 30-person organization it is today, as well as the various courses and communities around Productize and Scale.

By the way, if you like this interview, Brian has an active job posting on Post Status for a blog content writer for Audience Ops.

 

Links

Sponsor: Yoast

Yoast SEO Premium gives you 24/7 support from a great support team and extra features such as a redirect manager, recommended internal links, tutorial videos and integration with Google Webmaster Tools! Check out Yoast SEO Premium.


Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards. In this episode, Brian is joined by guest-host Brian Casel. Brian runs Audience Ops, a productized service that offers all aspects of content creation for companies. Brian has been in the WordPress community for a long time, and for years has worked on creating processes around his business to enable him to get beyond a freelancer work life and into treating services like products. Before…

Source: WordPress

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Post Status: The History of the Web, and WordPress’s 15th Birthday — Draft Podcast

Post Status: The History of the Web, and WordPress’s 15th Birthday — Draft Podcast

Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards.

In this episode, Brian is joined by guest-host Jay Hoffmann. Jay is the Lead Developer at Reaktiv Studios and the creator and curator of The History of the Web. It is a good time to discuss the history of the web with Jay, as WordPress is ready to celebrate its 15th birthday.

Be sure to subscribe to Jay’s newsletter on the History of the Web website to receive new articles on such a fascinating project.

Brian and Jay discuss his work at Reaktiv, his prior work at Sesame Street Workshop and Random House, and the project he’s worked on for two years now documenting the web’s timeline and history. It was a fun discussion on all fronts.

Links

Sponsor: WooCommerce

WooCommerce makes the most customizable eCommerce software on the planet, and it’s the most popular too. You can build just about anything with WooCommerce. Try it today, and thanks to the team at WooCommerce being a Post Status partner


Welcome to the Post Status Draft podcast, which you can find on iTunes, Google Play, Stitcher, and via RSS for your favorite podcatcher. Post Status Draft is hosted by Brian Krogsgard and co-host Brian Richards. In this episode, Brian is joined by guest-host Jay Hoffmann. Jay is the Lead Developer at Reaktiv Studios and the creator and curator of The History of the Web. It is a good time to discuss the history of the web with Jay, as WordPress is ready to celebrate its 15th birthday. Be sure to subscribe to Jay’s newsletter on the History of the Web…

Source: WordPress

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Post Status: Free speech, privacy, and the web

Post Status: Free speech, privacy, and the web

Politics and the web are intersecting more and more. In recent news, at least three WordPress related companies have been getting broad media attention.

In just a few days, we’ve seen GoDaddy shut down a site for violating terms and conditions, as well as Automattic. DreamHost received significant attention for refusing to release site visitor information to the US Department of Justice.

I think the most relevant angle for this website is to note that it’s important for web-based services to be prepared for the unexpected news cycles that revolve around web-based properties.

How well does your PR team know your terms and conditions? What’s your stance on free speech, and when can that cross a line into speech or content that your service is ready to limit? The definitions can be narrow; let’s look at Automattic’s decision to shut down a site called Blood and Soil.

It’s a despicable site, and it has been for a while. Automattic is aware of the sites that exist on WordPress.com, and this isn’t their first rodeo with objectionable sites receiving lots of backlash from advocacy groups. For instance, the Guccifer 2.0 person or group that hacked the Democratic National Committee was on WordPress.com, and they still are. There are countless others, some hacking related, some simply vile or hate-filled.

So what makes a site cross the line for a particular service? GoDaddy’s Ben Butler described to Fast Company that they draw the line between speech and violence:

GoDaddy’s Ben Butler described to Fast Company that they draw the line between speech and violence:

“We strongly support the First Amendment and are very much against censorship on the internet,” writes Ben Butler, director of the Digital Crimes Unit for GoDaddy, in an email. He adds that, “if a site promotes, encourages, or engages in violence against people, we will take action.”

The GoDaddy decision (which Google followed up with as well) was especially interesting because they made the decision as the domain registrar, not a content host. In that case they weren’t actually providing the hosting service.

Automattic has similar policies. Specifically, they link to user guidelines within their ToS, which has a clause for “directly threatening material.”

Do not post direct and realistic threats of violence. That is, you cannot post a genuine call for violence—or death—against an individual person, or groups of persons. This doesn’t mean that we’ll remove all hyperbole or offensive language.

They also have a specific policy (not directly linked from their ToS) for terrorist activity, and a provision to allow them to remove content or users for any reason.

The terrorist in Charlottesville aligned himself with Blood And Soil, prompting Automattic to pull the plug —  as the line was crossed.

DreamHost’s pushback to the government was about First Amendment concerns as well, primarily with visitors:

The request from the DOJ demands that DreamHost hand over 1.3 million visitor IP addresses — in addition to contact information, email content, and photos of thousands of people — in an effort to determine who simply visited the website. (Our customer has also been notified of the pending warrant on the account.)

That information could be used to identify any individuals who used this site to exercise and express political speech protected under the Constitution’s First Amendment. That should be enough to set alarm bells off in anyone’s mind.

Every host deals with requests that may not require visitor information but definitely do require account information. Automattic’s Paul Sieminski provided a helpful post on the types of requests they get, and how they handle them.

The US has broad protections built into the First Amendment covering free speech. Platforms are not required to meet those protections; however, many are strident supporters of the First Amendment. Those protections are often for some of the most unpopular types of content. The Supreme Court has ruled there’s no hate speech exception in the First Amendment, and this ruling has been cited recently in a trademark case.

I think the author of the above-cited op-ed makes a good point:

We can and should speak up against hate. As the Supreme Court makes clear, there’s no hate speech exception to the First Amendment. With that freedom comes a heavy burden for government officials like Baker and Walsh, who must try to keep protected speech from turning into acts of violence.

The burden is also heavy for platforms who are dedicated to providing a place for unpopular opinions. There are many times when the unpopular opinion, or anti-government opinion, is incredibly important to protect. But when speech stems over into violence, then I believe platforms have not only a right, but also a responsibility to take a stand.

It’s important for organizations to be educated about and consistent with their own terms of service, company-wide. I’m afraid these hard questions about speech, rights, and responsibility will be pretty common for a while to come. And as fast as information spreads — for instance, the calls for GoDaddy to shut down a hate site this week came in a fury, part of a quickly viral Twitter post — acting quickly and consistently will be incredibly important.

I’ve talked about platforms and services with some control over their user base. The obvious other side of this is that there is a whole segment of our community with no control over their users. Your theme, plugin, and WordPress itself can be used without permission by absolutely anyone, and of course that’s by design. WordPress or a WordPress-related product could be identified and criticized virally for enabling objectionable users and content

As a community, are we prepared to respond to that?

PS: If you’re a journalist writing about WordPress.com and issues like these, please understand the difference between WordPress.com, owned by Automattic, and WordPress the software. I wrote a handy guide for you.



Source: WordPress

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